The Department’s priority at this time is to keep schools open. SSEND staff are being temporarily deployed to schools to ensure there are sufficient teachers to cover absences resulting from COVID-19. As a result service provision will temporarily be on hold which will result in delayed response times or modifications to support provision. Our support for the most vulnerable students will be prioritised.
We appreciate your understanding and support.
The following video and print guides will provide guidance when completing your request for assistance
Click on each question for further information.
If you are unable to submit an RFA: you may not have the correct access to complete this task. At the top right of the toolbar alongside your name and E-number, is your assigned role level. Only those with a role of SchoolDelegator and SchoolRep are able to submit RFAs. Principals and Deputy Principals are automatically assigned SchoolDelegator access and are able to grant you SchoolRep access. Contact your Principal or Deputy to arrange suitable access.
A Request forAssistance may already exist: there may be an open WholeSchool request for assistance. This can be checked in both the Whole School List and My RFA list, in the Details column. If the RFA is in New or Evaluation status, then actioning is required by the school to progress the RFA. Only one Whole School RFA can be active at one time.
1. As a SchoolDelegator (i.e. Principal or Deputy Principal), log into SSEND RFA Database using your E-number and password
2. Click Manage Roles
3. Click SchoolRep
4. Click either Add or Edit icon
5. Search staff members name
6. Click Add
7. Click Save
8. There is no need to add a reason. Click Continue
9. Click Close
If you see 0 records: check that the students first and last name are spelt correctly.
If 0 records are still being shown, then the student you are searching for has not been imported into the SSEND Application. Click Search SID, then Import from SID.
If you see 0 records when Showing SID search results: the student may not have a current enrolment or admission status with your school. Please check Integris.
If you are unable to submit an RFA: you may not have the correct access to complete this task. At the top right of the toolbar alongside your name and E-number, is your assigned role level. Only those with a role of SchoolDelegator and SchoolRep are able to submit RFAs. Principals and Deputy Principals are automatically assignedSchoolDelegator access and are able to grant you SchoolRep access. Contact yourPrincipal or Deputy to arrange suitable access.
If there is no create button: the student may not have a current enrolment with your school. Please check Integris. Only students with a current enrolment can have a Request for Assistance submitted. If a student is in admissions status they will not be able to have a RFA created until their enrolment is complete.
A Request forAssistance may already exist: the student may have an open request for assistance. This can be checked in both the RFA Student List and My RFA list, in the Details column. If the RFA is in New or Evaluation status, then actioning is required by the school to progress the RFA.
To submit an RFAAT: you must have a Student RFA submitted before you can request Assistive Technology.
Student RFA statuses that allows RFAAT submission: Submitted, Case Coordination or Allocated.
Student RFA statuses that don't allow RFAAT submission: New, Completed, Review or Evaluation.
If you are unable to submit an RFAAT: you may not have the correct access to complete this task. At the top right of the toolbar alongside your name andE-number, is your assigned role level. Only those with a role ofSchoolDelegator and SchoolRep are able to submit RFAs. Principals and DeputyPrincipals are automatically assigned SchoolDelegator access and are able to grant you SchoolRep access. Contact your Principal or Deputy to arrange suitable access.
