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Request for Assistance* (RFA) dashboard

School principals or their delegates can request assistance from the School of Special Educational Needs: Disability (SSEND). Assistance is available for students with eligible diagnosed or imputed disabilities. Watch this video to ensure you are requesting the right support.

*Please note: Assistance is provided to schools that are part of the Department of Education, Western Australia. Requesting assistance will require a sign on for access.
Getting support with your RFARFA Frequently Asked Questions

Use the cards below to begin your request:

The three types of assistance SSEND provides:

Get help with submitting your Request for Assistance:

The following video and print guides will provide guidance when completing your request for assistance

Video: Guide to requesting assistance - Whole school
Video: Guide to requesting assistance - Individual student
Video: Connecting schools to the right SSEN service
Video: What happens when a school requests assistance from SSEND?
PDF
SSEND Request for Assistance - User Guide for Schools
PDF
SSEND Request for Assistance: Assistive Technology - User Guide for Schools
PDF
Managing Roles in the SSEND RFA Database - User Guide for Schools

Frequently Asked Questions

Click on each question for further information.

I'm having trouble submitting a Whole School Request for Assistance. What could be wrong?

If you are unable to submit an RFA: you may not have the correct access to complete this task. At the top right of the toolbar alongside your name and E-number, is your assigned role level. Only those with a role of SchoolDelegator and SchoolRep are able to submit RFAs. Principals and Deputy Principals are automatically assigned SchoolDelegator access and are able to grant you SchoolRep access. Contact your Principal or Deputy to arrange suitable access.

A Request forAssistance may already exist: there may be an open WholeSchool request for assistance. This can be checked in both the Whole School List and My RFA list, in the Details column. If the RFA is in New or Evaluation status, then actioning is required by the school to progress the RFA. Only one Whole School RFA can be active at one time.

How do I delegate access to a staff member?

1.    As a SchoolDelegator (i.e. Principal or Deputy Principal), log into SSEND RFA Database using your E-number and password
2.    Click Manage Roles
3.    Click SchoolRep
4.    Click either Add or Edit icon
5.    Search staff members name
6.    Click Add
7.    Click Save
8.    There is no need to add a reason. Click Continue
9.    Click Close

How do I find a student who is not coming up?

If you see 0 records: check that the students first and last name are spelt correctly.
If 0 records are still being shown, then the student you are searching for has not been imported into the SSEND Application. Click Search SID, then Import from SID.

If you see 0 records when Showing SID search results: the student may not have a current enrolment or admission status with your school. Please check Integris.

I am unable to submit a Student Request for Assistance (RFA). What could be wrong?

If you are unable to submit an RFA: you may not have the correct access to complete this task. At the top right of the toolbar alongside your name and E-number, is your assigned role level. Only those with a role of SchoolDelegator and SchoolRep are able to submit RFAs. Principals and Deputy Principals are automatically assignedSchoolDelegator access and are able to grant you SchoolRep access. Contact yourPrincipal or Deputy to arrange suitable access.

If there is no create button: the student may not have a current enrolment with your school. Please check Integris. Only students with a current enrolment can have a Request for Assistance submitted. If a student is in admissions status they will not be able to have a RFA created until their enrolment is complete.

A Request forAssistance may already exist: the student may have an open request for assistance. This can be checked in both the RFA Student List and My RFA list, in the Details column. If the RFA is in New or Evaluation status, then actioning is required by the school to progress the RFA.  

How do I submit a Request for Assistance - Assistive Technology (RFAAT)?

To submit an RFAAT: you must have a Student RFA submitted before you can request Assistive Technology.

Student RFA statuses that allows RFAAT submission: Submitted, Case Coordination or Allocated.

Student RFA statuses that don't allow RFAAT submission: New, Completed, Review or Evaluation.

If you are unable to submit an RFAAT: you may not have the correct access to complete this task. At the top right of the toolbar alongside your name andE-number, is your assigned role level. Only those with a role ofSchoolDelegator and SchoolRep are able to submit RFAs. Principals and DeputyPrincipals are automatically assigned SchoolDelegator access and are able to grant you SchoolRep access. Contact your Principal or Deputy to arrange suitable access.

How do I access and submit the evaluation?

If you received an email advising that the evaluation is available for completion, there is a direct link in the email to the evaluation. Search your email for 'RFA Student Evaluation Survey' to find the evaluation advice.  If the key contact is not available, SchoolDelegators are able to access and submit the evaluation.

If you don’t have access to the email, open the relevant RFA and scroll to the bottom. Click Evaluation Survey (SENT) and complete the evaluation.